Pilot workstation guide

Welcome to your DeskStack setup.

This page gives you the quick setup steps, daily-use tips, support details and a simple feedback form for your pilot workstation.

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Support: support@deskstack.co.uk · Call Matt: 07835 234273

Before you begin

  • Keep all supplied chargers, docks and cables together.
  • Connect to Wi-Fi before signing into work accounts.
  • Tell us what software you need installed.
  • Do not reset, sell, lend or modify the device.
01

What’s included

Your DeskStack pilot may include a laptop, charger, monitor, dock, keyboard, mouse and any agreed accessories.

02

What we need back

Honest feedback on setup, speed, software, reliability, support and whether the monthly model feels useful.

Quick setup

Get started in five minutes

Follow these steps first. Tick them off as you go; your checklist saves in this browser.

Using your workstation

Simple guidance for the pilot

Accounts

Use your own work accounts for email, cloud storage and meetings. Do not save passwords for shared accounts.

Files

Keep important files in OneDrive, Google Drive or another cloud location. Avoid using the desktop as your only copy.

Performance

Tell us if the laptop feels slow, loud, hot or unsuitable for your normal day-to-day tasks.

Meetings

Test webcam, microphone and speakers early so any issues can be fixed before an important call.

Care

Keep liquids away, avoid stickers, and report any damage or faults as soon as possible.

Returns

At the end of the pilot, DeskStack will arrange return, wipe and inspection of the equipment.

Need help?

Send us the issue and we’ll help.

Email support, call Matt directly, or copy the device note and paste it into your message so we have the key details.

DeskStack support
Email: support@deskstack.co.uk
Call Matt: 07835 234273
Quote: DeskStack
Email support Call Matt

Troubleshooting

Try these first, or ask the AI helper.

Most issues are quick to fix. Choose the closest problem below, copy the support prompt, then either email DeskStack or open ChatGPT and ask for step-by-step help.

Wi-Fi not working

  1. Check Airplane Mode is off.
  2. Restart the laptop.
  3. Forget and reconnect to the Wi-Fi network.

Teams, Zoom or camera issue

  1. Check the camera privacy shutter.
  2. Restart the meeting app.
  3. Check app permissions for camera and microphone.

Laptop feels slow

  1. Restart the laptop.
  2. Close unused browser tabs and apps.
  3. Check Windows Updates are not still installing.

Dock or monitor issue

  1. Unplug and reconnect the USB-C cable.
  2. Check the monitor power and input source.
  3. Restart with the dock connected.

Ask the DeskStack AI helper

This copies a safe support prompt. Paste it into ChatGPT, then add your exact issue and any error message. For anything urgent, contact DeskStack directly.

Open ChatGPT

Pilot agreement reminder

This equipment remains owned by DeskStack and is supplied for pilot/testing purposes. Please do not sell, reset, lend out, open, modify or dispose of any equipment. Let us know straight away if anything is damaged, missing or not working properly.