Get set up
Follow the quick setup checklist for your laptop, monitor, dock and accessories.
View setup guide →Welcome to DeskStack
Your equipment is here. We’re here when you need us.
Use this page to get set up, solve common problems, find answers quickly and contact DeskStack support.
Need help now?
support@deskstack.co.uk
07835 234273
Something not right?
Tell us what’s happening and we’ll help you get sorted.
Fix a problem
Try the safe checks for power, displays, Wi-Fi, sound, camera and accessories.
Troubleshoot now →Ask DeskStack
If you’re unsure about anything, contact us. We’d rather you ask than struggle with it.
Contact support →Getting started
Get up and running in a few minutes.
Your checklist is saved in this browser, so you can leave the page and come back later.
Using a monitor or dock?
Connect the monitor or dock to power first, then connect the laptop using the supplied USB-C or Thunderbolt cable.
Everyday use
A few simple things that make life easier.
Keep work backed up
Store important files in your company cloud storage such as OneDrive or Google Drive rather than keeping the only copy on the laptop.
Use your own accounts
Use your normal business accounts for email, Microsoft 365, Google Workspace and other work services.
Keep it connected
If you have a USB-C monitor or dock, one cable can often handle display, accessories and charging at the desk.
Report faults early
If something feels wrong, becomes unreliable or stops working, let us know so we can help before it becomes disruptive.
Look after the kit
Keep liquids away from equipment, avoid unnecessary stickers or modifications, and use a suitable bag when travelling.
Keep the packaging
Please keep the original box and protective packaging. It may be needed if equipment ever needs to be returned or exchanged.
DeskStack support
Real help when you need it.
If your laptop, monitor, dock or accessories aren’t behaving as expected, contact us. Include the device, what you were trying to do and any error message you can see.
When contacting us, it helps to include:
- Your name and company
- Laptop or equipment model if known
- What you were trying to do
- Any error message on screen
- A photo or screenshot if useful
Troubleshooting
Try these quick checks first.
These are safe first steps. If they don’t solve the issue, contact us rather than changing BIOS settings, resetting Windows or taking equipment apart.
Laptop won’t turn on
- Connect the supplied charger directly to the laptop.
- Check the wall socket is switched on.
- Leave it charging for 10 minutes.
- Hold the power button once for a few seconds, then release.
Monitor has no picture
- Check the monitor has power.
- Reconnect the USB-C, Thunderbolt or display cable at both ends.
- Make sure the monitor is on the correct input.
- Restart the laptop with the monitor connected.
Wi-Fi isn’t working
- Check Airplane mode is off.
- Turn Wi-Fi off and back on.
- Forget and reconnect to the network if appropriate.
- Restart the laptop and router if you control it.
Camera or sound problem
- Check the correct microphone, speakers and camera are selected in the app.
- Close and reopen Teams, Zoom or Meet.
- Check any privacy shutter is open.
- Restart the laptop if the device still isn’t detected.
Frequently asked questions
Quick answers to common DeskStack questions.
What should I do when my equipment arrives?
Check the equipment and accessories against what you were expecting, keep the packaging safe, connect the equipment to power and follow the getting-started checklist above.
Can I install my own work software?
Normal business software needed for your work is generally fine. If you are unsure, or the software asks you to make security or system-level changes, contact DeskStack first.
Should I reset or reinstall Windows if something goes wrong?
No. Contact DeskStack before resetting, reinstalling or wiping the laptop. We can help diagnose the issue and avoid unnecessary data loss or setup problems.
What if I forget a Windows or Microsoft password?
If it is your own company account, use your organisation’s normal password-reset process. If you are unsure which account is involved, contact us before making changes.
What if an item arrives damaged or something is missing?
Contact us as soon as possible with a photo and a short description of the issue. We’ll help work out the next step.
Can I request another device or accessory?
Yes. Contact DeskStack with what you need and we can discuss suitable options, availability and any change to your rental.
What happens if my laptop develops a fault?
Contact support with the symptoms and any error message. We’ll troubleshoot the issue with you and arrange the appropriate next step if the equipment needs further attention.
Do I need to keep the original packaging?
Yes. Please keep the box and protective packaging in a safe place because it may be needed for a return, exchange or end-of-rental collection.
How do I return equipment?
Contact DeskStack before sending anything back. We’ll confirm the return process and make sure you have the correct instructions.
What should I do with my files before returning a laptop?
Make sure your work is saved to your organisation’s approved cloud storage or another authorised location. If you are unsure, contact your IT administrator or DeskStack before returning the device.
Returns & changes
Need to return, swap or change something?
Please contact DeskStack before returning equipment. We’ll confirm what needs to happen and help make the process straightforward.
Before equipment leaves you
- Save your files to your approved cloud or company storage.
- Sign out of personal accounts where appropriate.
- Gather the charger, cables and supplied accessories.
- Use the original protective packaging if available.
- Wait for DeskStack return instructions before shipping anything.
Contact support
Tell us what you need help with.
Complete the details and we’ll prepare an email in your default email app. No information is sent from this page until you choose to send it.